About This Role

•    To welcome clients in a friendly, highly respectful manner and to be the main point of contact for clients during their training.

•    Assist with client check-in processes to ensure collection of appropriate pa­perwork and issuing of class schedules. Security - Check Clients and Visitors ID's and issue passes.

•    Working closely with the other departments (Training, Sales and Scheduling) to assist clients with any issues/ concerns.

•    Issue Visa letters and Pre-training package information / confirmation letters to be sent prior to training.

•    Ensure that all pre-training requirements are completed by:

•    monitoring receipt of pre-requisites;

•    TSA approvals, reconciling information from TCAs with client bookings

•    Issuing clients with manuals/ laptops and lockers on arrival.

•    General reception duties to include - Answering main switchboard, franking post, arranging couriers and to assist with transport and hotel bookings when required.

•    Administration of Client Surveys.

•    Any other duties as may be required.